My Contribution:
• Worked closely with our lead researcher to craft the research plan, conduct qualitative interviews with clients and internal talent agents, and synthesize results
• Based on our findings, created this dual journey map to illustrate an enterprise client's experience engaging with the product and Talent Services through the hiring flow (external map), and a talent agent's experience engaging with the client through the recruiting process (internal map)
• Collaborated with Visual Design to ensure alignment with current style guide/patterns
• Communicated research results and journey map to cross-functional teams, and also as part of a Design Thinking workshop on Talent Services
• Worked closely with our lead researcher to craft the research plan, conduct qualitative interviews with clients and internal talent agents, and synthesize results
• Based on our findings, created this dual journey map to illustrate an enterprise client's experience engaging with the product and Talent Services through the hiring flow (external map), and a talent agent's experience engaging with the client through the recruiting process (internal map)
• Collaborated with Visual Design to ensure alignment with current style guide/patterns
• Communicated research results and journey map to cross-functional teams, and also as part of a Design Thinking workshop on Talent Services
Key Results:
• Vision alignment across teams in regards to key personas and their primary needs, opportunities for improvement, and current points of success
• Vision alignment across teams in regards to key personas and their primary needs, opportunities for improvement, and current points of success
Date: March 2017
Role: Lead UX Designer
Role: Lead UX Designer
Journey Map Final Design
Client Journey Map Detail
Talent Agent Journey Map Detail
Research Headlines: What We Heard
Research Headlines: What We Learned
• There is a spectrum of client needs from tactical hiring (small, one-off projects, simple business process) to growth hiring (longer term, complex business process)
• Talent agents are serving a wide spectrum of client needs and business models and need:
• better recruiting/tracking tools and streamlined processes (less manual workflows)
• consolidated communication channel with clients
• to focus on recruiting and spend less time educating clients and setting expectations
• better communication channel to share notes with fellow talent agents
• There is a spectrum of client needs from tactical hiring (small, one-off projects, simple business process) to growth hiring (longer term, complex business process)
• Talent agents are serving a wide spectrum of client needs and business models and need:
• better recruiting/tracking tools and streamlined processes (less manual workflows)
• consolidated communication channel with clients
• to focus on recruiting and spend less time educating clients and setting expectations
• better communication channel to share notes with fellow talent agents
Screenshots of data synthesis using Miro
